Terms & Conditions
About Terms & Conditions
AST contracts with service providers for transportation, hotels, meals, guides, and tours. These contract services are not under our control.
AST is not liable for any delays from the negligent actions of others including but not limited to contractors, inconveniences, accidents, expenses or mishaps of any kind whatsoever resulting entirely, or in part, from the negligence or actions of others or from causes beyond its control. With the exception of acts or omissions by a direct employee of Africa Safariland Tours.
Africa Safariland Tours does not accept any responsibility for losses or additional expenses due to delays or changes in air services, sickness, weather, strike, war, quarantine, or other events beyond its control. AST reserves the right, in its sole discretion to substitute modes of transportation and to make any changes in the itinerary where deemed necessary or appropriate or caused by changes in air schedules, or any other unforeseen conditions.
With the exception of those occasions when provides its own vehicles and driver/guides, AST its owners, and its associated agents act only as agents for the owners, contractors and suppliers providing means of transportation and/or all other related travel services and disclaim all liability for property loss or damage, and/or any damages or claims resulting from death, illness or personal injuries, including loss of services which may be sustained on account of, arising out of, by reason of any contracted service for transportation guide service excursions, safari’s or third party vendors, airlines - including delays, bus service, permitting authorities included but not limited to the Kenyan government, or from any act of God, natural catastrophe, war, terrorism, criminal acts by third parties, injuries by animals, loss of personal property by theft or otherwise, any other event act or omission by any other person, party or company other than Africa Safariland Tours other than its employee.
Your participation in wild animal safaris has inherent risk and dangers of personal injury or death and you specifically release and hold harmless AST its employees from any and all claims that result from injury or death in connection with your participation with animal safaris.
AST contracts with service providers for transportation, hotels, meals, guides and tours. These contract services are not always entirely under our control. As a result, AST takes responsibility of acts or omissions by our direct employees. Nonetheless, we are not liable for any delays from actions arising from negligence of others, including but not limited to; contractors, inconveniences, accidents, expense or mishap of any kind whatsoever resulting entirely, or in part, which are beyond our control. We do not accept any responsibility for losses or additional expenses due to delay or change in air services, sickness, weather, strike, war, quarantine, or other events beyond its control.
AST reserves the right, in its sole discretion to substitute modes of transportation and to make any changes in the itinerary where deemed necessary or appropriate or caused by changes in air schedules, or any other unforeseen conditions.
In situations where we provide our own vehicles and driver/guides, AST and its associated agents act only as agents for the owners, contractors and suppliers providing means of transportation and/or all other related travel services and repudiates all and any liability for property loss or damage, and/or any damages or claims resulting from death, illness or personal injuries. This includes loss of services which may be sustained on account of or arising from reasons of any contracted service for transportation guide, service excursions, safaris or third party vendors. Airline delays, bus service, permitting authorities including, but not limited to; the Kenyan government, criminal acts by third parties, injuries by animals, loss of personal property by theft or otherwise are not the responsibility of AST.
Your participation in wild animal safari’s has inherent risks and dangers that may result in personal injury or death. By using our services, you specifically release AST and its employees from any and all claims that result from injury or death in connection with your participation with animal safaris.
Cancellation Of Tour By Participant
- Tours cancelled within 60 days to 46 days prior to arrival: 15%
- Tours cancelled within 45 days to 35 days prior to arrival: 35%
- Tours cancelled within 34 days to 15 days prior to arrival: 50%
- Tours cancelled within 14 days and No Show: 100%
We do not provide insurance that covers trip interruption or delays or loss of personal property by theft or otherwise, or medical coverage. We strongly recommend you purchase insurance for trip interruption, medical, evacuation and loss of property by theft or otherwise.
Participant gives AST and their contractors permission to arrange emergency medical treatment for participants if deemed necessary in AST sole discretion. By using our services, Participants are deemed to have agreed to hold AST unaccountable for the provision or non-provision of such services, and waives any and all claims for injury, illness or death arising from or related to this proxy other than those claims arising from wilful conduct or gross negligence by AST.
Participants agree that neither they, nor any of their heirs, personal or legal representatives, or family members will institute a suit or make a claim against AST, its employees, directors, or owners, for illness, injury, loss or damage to property, or loss of life except as a results of direct negligence of AST or its employees. Participants also agree that they knowingly waive any and all claims of any nature they may have against AST other than those arising solely from the negligence of AST or it employees. Participants waive any claim against AST, its owners, directors, or employees for any act or omission by any contractor, person or company (other than an employee of AST), any other travel company, other transportation service providers animal attack, loss or property damage, personal injury or death, arising in any way out of your participation on your expedition, tour, or safari.
Our expeditions include vehicle, driver/guide and water available in our vehicles, and basic first aid kits. Each expedition is tailor-made and will vary in terms of meal packages and hotel accommodations. We will clearly state what is included on your specific itinerary.
We do not include, tips or gratuities for drivers, guides, national Park Rangers, personal expenses, or additional add on activities that you would wish to add on while travelling with us. If a trip must be extended or an itinerary modified due to safety, weather, road conditions, lack of transportation, political or civil disputes, medical emergency or other causes beyond our control, all associated costs including any non-recoverable costs are not included in the trip rates or refunds.
Accommodations vary, and include high end and mid-range hotels, basic dormitory-style accommodations (which may lack electricity). Some facilities may have shared bathrooms. Rates are based on double occupancy. Should you require a special room or have accommodation needs please advise AST immediately so we may provide you with our best care.
The responsibility for the participants’ appropriate behaviour will rest with the participants and with school staff on student trips, and not with the AST. AST expects participants to act maturely and assume personal responsibility at all times. The use of alcohol by minors and illegal drug consumption is strictly prohibited. AST will terminate its contractual obligations to participant partaking illegal drugs, alcohol (minors) or any other behaviour deemed unsafe by AST. In such occasions, no refund will be given.
S. citizens traveling to Kenya and East Africa are required to carry a passport valid for at least 60 days or more after arrival date. Participants carrying passports from other countries should check with the Kenyan Embassy on entry requirements. It is the participant’s responsibility to ensure they carry proper and valid documentation.
The Centre for Disease Control in the U.S.A. currently lists vaccinations required for travelling to Kenya. We strongly recommend that you consult your doctor or a travel clinic about these vaccinations. We bare no responsibility for any illness or disease you contract as a result of your participation.
Though we have taken participants from 8 to 80 years old, our trips are not for everyone. Some of our activities require hiking or walking on uneven trails, crossing rivers, swimming. Such require a reasonable degree of physical fitness and stamina and AST will not be held liable for any participant who willingly enrols for such activities without possessing the fitness levels required.
School groups- with and without minor participants
AST loves to host school groups for both leisure and educational purposes and understand that your students are in our care. While being a guest of AST, we ask that under no circumstances do your students take or hire rides on our local taxis or ride on any motorcycles.
AST also reserves the right to remove any participant from any tour that does not abide by the laws of Kenya. Should any participant deal in any way in the illegal use of drugs and or alcohol, AST may ask that individual to leave the tour; at which time the expenses will fall to the participant and not AST.
Always know the rules of the land in which you are traveling.
Privacy and Personal Data:
We recognize the importance of protecting the privacy of all information provided by participants. This statement is meant to affirm you of our utmost respect for your rights to privacy.
We may disclose your personal information to:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries;
Our business partners, third party service providers, suppliers and subcontractors for the performance of any contract;
Regulators due to legal obligations that require us to do so
We shall retain your Personal data for the length of time required under applicable law and legislation.
Limitation of Liability
To the maximum extent permitted by law, AST will not be liable for any direct, indirect, incidental, consequential or punitive damages (including, without limitation, loss of valuables, cost of substitute service, lost opportunity, loss of goodwill or reputation, or other intangible losses or any special, indirect, consequential damages), howsoever caused, arising out of your access to, use of, or reliance on our services, even if AST has been advised you of the possibility of such damages. AST cannot and does not guarantee continuous, uninterrupted or secure participation in every trip, safari or excursion. You specifically acknowledge and agree that AST is not liable for any defamatory, offensive, fraudulent, or otherwise illegal conduct of any third party during your trip, safari, or excursion.
You agree to indemnify and hold AST, its subsidiaries or affiliates, and their respective directors, officers, employees, and agents, harmless against all liabilities, claims and expenses, including reasonable attorneys’ fees, arising from breach of these Terms and Conditions, any other related policy, your use or access our services.
We do not warrant that all our safaris shall be available at all times and may withdraw certain safaris depending on the season, weather or other Service in general as a direct result of new or amended legislation, statutory instrument, Government regulations or policy or any other compelling reason.
In the event of any review of our safaris, technical issues, public interest or operational reasons, changes within the industry, recommendations from regulatory bodies or similar events, we may vary these Terms and Conditions or policies affecting usage and shall notify you of such changes through appropriate means.
Your continued use of the Services shall be deemed to be your acceptance of all such varied terms and conditions or policies.
Dispute Resolution and Complaint Handling
You may contact AST Customer Support for any disputes, claims or to report Account discrepancies. AST Customer Support shall handle the report in accordance with our standard complaint handling procedures.
Neither Party shall be liable to the other Party for any delay or failure to perform its obligations under these Terms and Conditions as a result of revolution or other civil disorders; belligerent aggression by an enemy; strikes; lack of available resources from persons other than parties to this Agreement; labour disputes; electrical equipment or system availability delay or failure; fires; floods; acts of God; government or regulatory intervention; or, without limiting the foregoing, any other causes not within its control, and which by the exercise of reasonable diligence it is unable to prevent, whether of the class of causes hereinbefore enumerated or not. If such delay or failure continues for at least thirty (30) days then either Party may terminate their engagement by notice in writing to the other. Upon such termination all funds held in trust for you in the AST System shall be made good to you.
You acknowledge that these Terms and Conditions are subject to amendment, modification or variation as warranted. These Terms and Conditions constitute the entire agreement between the parties with respect to the subject matter hereof and supersede and replace any and all prior terms. In the event of inconsistency between these Terms and Conditions and previous editions, this version will prevail.